Help & FAQ

TCPF is an acronym for THE CARE PACK FAMILY, an organization that focuses on social welfare and the idea of giving back through TCPF products.

We have a very distinct process, where you can easily choose a package style, and select the items you want inside, place the order to be sent to a family, organization, group, or anyone of choice

First, pick out a package, then select the items to go in the package . After picking the various items you want, inside of the box, you can easily click on checkout and you will be prompted to make your payment

Once your request has been processed, it is not possible to request a refund.

When placing an order, take note of the gram size of the package and also the items being selected

At the top navigation bar section, you can click the sign-up button to get directed to the Sign-up page.

Your NIN is very important in the registration process as this is a means to identify you, Nothing more.

Cancellation can only occur 24hours after order is placed

The platforms have been created with an extra layer of security to protect both user data and their activities from malicious attacks